The Samsung Galaxy Note 7 is dead

Luria Petrucci 10.11.2016 5 comments

I really, really, really don’t want to do this episode! This sucks. Samsung’s new and improved Note 7 with perfect and thoroughly tested batteries turns out to be not so perfect after all. MORE reports of exploding batteries from the REPLACEMENT Note 7s have caused major issues, and have stopped production altogether. The Note 7 is dead. Let’s talk about why it happened – new reports give us more information, and what to do if you have a replacement Note 7.

On Friday’s LIVE show… which by the way, be sure to join us THIS Friday (and every week) at our BRAND NEW time at 1 PM Pacific / 4 PM Eastern geekslife.live for our weekly tech news wrap up show! We love hanging out with you to wrap up the week!

But on last Friday’s show, we talked about the first report of Samsung’s new replacement phones that had expanded and smoked and burned a hole in the carpet of an airplane. No injuries.

I had REALLY been hoping that was a one-off. Over the weekend, the count was already at 5, and earlier this week Samsung decided to halt production of the NEW Note 7s. Then, a day later, they said..

“We recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s,”

Here’s the thing. Bad batteries happen. To everyone. Remember the exploding iPhones?

It happens. But this situation Samsung has found itself in is bad. They were too slow to respond and the message to original Note 7 owners didn’t get TO them fast enough or loudly enough. There was more that could have been done to quickly get the recall taken care of and they would have had less issues and outcry than they had.

There are preliminary reports that aren’t official yet, but it’s looking like the reason for the issues is that the way it was manufactured, there was pressure placed on plates contained within battery cells. That brought negative and positive poles into contact. The insulation between the two was too thin.

If you have one, an original or a replacement – you NEED to return it. All major US carriers at least will exchange the phone and it won’t matter if you’re past the return date policy.

You won’t be able to get a new Note 7 so maybe you should consider the S7 which doesn’t have this battery problem, and which David is reviewing this week. Be sure to watch that review!

Has this affected you? I’d love to hear your story. Leave a comment! And please share this video with a friend.

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Bruce ReinhardLuria PetrucciAnoymiusDan SkempPaul Dixon Recent comment authors
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Paul Dixon
Geek Wrangler
Paul Dixon

I wonder if this also marks the end of the Note name? Samsung is sending out return kits comprising of a fire resistant box, static shield bag, and a pair of gloves to customers that still have the device – because obviously they don’t want any more incidents happening while they are on their way back to them. If I was looking for an alternative Android device I’d be strongly considering a Google Pixel XL.

Dan Skemp
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Dan Skemp

I love my Note 7. I refuse to give it up. I want my stylus, I want the size, I want the features. Until a phone comes out that can match it I will take my chances.

Anoymius
Guest
Anoymius

Not returning mine… i actually bought a BlackBerry passport. Never preordering again. That being said, my phone was normal. Never overheated, cooler than even iPhone and s7 phones during charging. So, I am going to put this phone on the SS Botany Bay, and hope that one day, seven of nine wakes it up and not Capt Kirk, and assimilates it.

Bruce Reinhard
Guest
Bruce Reinhard

Well as a component level EE I have 2 observations/questions. Is it that battery, or is the device drawing too much current? Today’s devices are requiring higher capacity batteries, some approaching 3 amps. In it’s standby, normal operations & even extended downloads such as app and or system updates. I have noticed on my older Galaxy S5 it will get quite warm just sitting there undergoing updates as the transmit/receive operation to update multipal apps is taking place. This is not to mention normal usage of apps, streaming videos, games & talking on the phone. Next point is, what ever happened to fuses or fuse links or some kind of breaker. In my day most devices which draw better than 1.0 ampere have some kind of component that will open the plus side of the battery source that will interrupt it from this kind of damage or destruction to the device and/or its’ surroundings… “B”